My name is Pamela. On January 28,2013 I met my loving dog Bruno. I placed a call to Furry Babies on January 24,2013 and spoke to Jessica. I introduced myself and requested a girl Soft Coated Wheaton Terrier. Jessica immediately listen and took interest in my request. She explained Furry Babies process for purchasing dogs. She was very pleasant and knowledgeable. She asked all the right questions and ensured she could provide the dog. Within 48 hours I received a call from Jessica. A boy Soft Coated Wheaton Terrier had arrived at the Fox Valley Furry Babies location. To my surprise I stated I was planning to purchase a girl dog in the spring. Jessica suggested I come and look at the dog. She explained she had bathe him and he was very docile. I was reluctant and wasn't ready for the dog. I waited another 48 hours and placed a call back to Jessica. I explained I will come and look at the dog. She said great, she wouldn't be there but she would make sure someone was expecting me. When I arrived at Furry Babies, Christina showed me the dog. I was impressed. Jessica and Christina was very instrumental in my decision to purchase a boy dog. I now own a Soft Coated Wheaton Terrier named Bruno, whom I simply adore. I am so pleased. I thanked Jessica numerous times and will continue to let her know how special she is. Jessica and Christina are definitely treasured assets to Furry Babies at Fox Valley. They made me dream come true!
We tried to adopt a puppy and the amount of paperwork and red tape they made us jump through made us not adopt. I liked the fact that my kids could play with her and we could make a decision to bring her home all in one day. What I like best is all the different breeds available and the ease of picking her out. I really liked how we were allowed to play with her for as long as we wanted before making our decision to buy her.
Honestly, Crystal is your best asset. I was incredibly resistant about getting a dog from a mall store, but Crystal and the warranties gave me tons of confidence and peace of mind. I will tell all my friends that the dogs here are incredibly well treated and the staff really allow you to get to know the right dog before you buy one.
"Purchasing my first baby boo! I've been very hesitant about getting a dog but with the friendliness of the staff and how willing they were to answer all our questions I knew that I was ready to become a mama! The employees are super helpful and caring not only about all the puppies but about the customers. Ensuring that they know everything about the dogs. The store is very clean and organized and everyone is extremely helpful. I couldn't be happier with my purchase of my little Audi."
"Everything was explained very well. I think it is important to know where puppies come from. It is good to know they come from private breeders. Having vet costs included in pricing is helpful."
"I really liked how the employees were so well informed. They were able to answer all questions without having to look them up. They were all very friendly. I would tell all my friends to get all their puppies from here because everyone is so friendly, the facility is clean, and all the puppies seem to be healthy and friendly."
"The best thing I like about Furry Babies is being able to bond with the puppy before you take them and the excellent service. Furry Babies employees respect the puppies and make sure they are well taken care of. Also they set up the puppy/owner with a care package before you go home."
"It is wonderful how friendly and knowledgeable your staff is. They answered every question I had. I enjoyed how willing they were to help, all the staff is. Customer services is so important and your staff nailed it. I am beyond ECSTATIC!!"
"I truly loved the staff for helping us decide what would be the best (dog) for our family. The value to care that they (the puppies) have had and the way Furry Babies staff takes care of you is PRICELESS!"
"I knew the puppies were well taken care of and mine was from a reputable breeder. I had a great experience. My dog is a Shih-Tzu and has been a dream, fun loving, sweet dog!"